Erika Napoletano is
Redhead Writing

Snarketing: How to Not Be a F*cktard During the Referral Process

snarketing referralsI don’t know about you, but referrals are the life blood of my business. We’re no longer in a business environment based on cold calls made from smoky cubicles or suitcase-clad pavement pounders. It’s web-based and more importantly, endorsement-based marketing that keep new clients and customers wanting what we have.

While it might seem intuitive to some, others are epic fucktards about the etiquette of the referral process. Snarketing entries are usually reserved for visual representations of poor marketing, this installment is a little Miss Manners for the Referral Impaired.

How to Not be a Fucktard in the Referral Process

  1. When making a referral to someone, it would be nice if the party receiving the referral hit you up with a “Yo – thanks!” They do not OWE you anything. They do not OWE you a reciprocal referral. They do not OWE you lunch. Hell, they don’t even OWE you thanks. Making a referral involves grabbing Karma by the balls. What comes around goes around.
  2. Understand the protocol of the referral. If you’re referring a client to a strategic partner, outline how the relationship will flow. Will YOU manage the relationship? Is it an “open white label” situation? Whose responsibility is billing? Be clear.
  3. If someone gives you a referral to a strategic partner, it’s incredibly douchy to go around the person who referred you and ask this new person if you can “deal with them directly.” What you’re saying is, “Wow – this is awesome and I’m glad to have met this person! I’d sure love to ass rape the person who referred me by seeing if I can cut them out of the deal! YEAH!”
  4. If you ever find a strategic partner with whom you have a referral arrangement cutting you out of the deal or working some side magic/discount pricing on their own, here’s the easiest way to deal:
    1. Let them know that YOU know what they’ve done.
    2. Hire a shady PI to take compromising pictures of that person with a hooker.
    3. Never do business with them again.
    4. Kicking in the nuts/clam is optional (yet highly rewarding).
  5. Karma is a cold hearted bitch, and if you doubt me, go ahead and indulge in any of the asshattery outlined above. 98 pigeons will shit on your freshly-washed car inside of 48 hours.

Here endeth the snark.

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  • Theninja

    First, I agree, and I concur and love the way you spelled it out!

  • ShellyKramer

    LOL. This perfectly mirrors our recent conversation, dahlink. Why oh why are people so stupid?? I just don't get it. But Karma, ya gotta love her. She's infinitely meaner than we are, with a longer memory and, frankly, smarter.

    Great job. As always.

  • Sandy

    Classic. I learned new words here. “Asshattery”, “Fucktard”. Will try to use both today.

  • http://twitter.com/mikelking Mikel King

    Erika,

    As always you've done a Fantastic Job of hitting the proverbial nail directly on the head!

    kudos!!!

  • Lisa

    Great points! and ditto on the new words!

  • http://www.redheadwriting.com The Redhead

    I am here to expand vocabularies worldwide.

  • http://www.redheadwriting.com The Redhead

    Thanks, Mikel – always great to see you pop in :)

  • http://www.redheadwriting.com The Redhead

    New.Words. Are. Awesome.

  • http://www.redheadwriting.com The Redhead

    Yes ma'am. Karma never forgets. She's an elephant with a photographic memory.

  • http://twitter.com/jeanniecw Jeannie Walters

    I've seen Karma in action, so I do my best to serve her well. Do these d-bags wake up at night in a cold sweat, ridden with guilt? I like to think so.

  • http://www.redheadwriting.com The Redhead

    Oh, I do so hope they sweat. Or get leg cramps.

  • bencurnett

    The post is awesome, but you really could have just posted that guy's picture. Jesus… who's on the other end of my internets?!

  • http://www.redheadwriting.com The Redhead

    The answer? THAT DUDE :) [hi Ben! great to see you...]

  • http://twitter.com/caroljsroth Carol Roth

    I adore you, Erika. I wish I had the shady PI advice a few times in the past- duly noted.

  • http://www.redheadwriting.com The Redhead

    LOL Carol :) I have NO doubt you're able to deliver the requisite KICK all on your own!

  • http://occamsrazr.com Ike Pigott

    I weep for the non-proverbial nails, who languish in obscurity while the lucky few bathe in gluttonous limelight.

  • http://twitter.com/ElysiaBrooker Elysia Brooker

    You are definitely a bad ass.

    I wouldn't want to meet you in a dark alley after a dodgy referral ;-)

  • http://twitter.com/aafoster Angela

    love it!

  • http://www.bococreative.com/ Joanna Ciolek

    Erika, you're my hero… that is all!

  • Anonymous

    Just came across this via the twitter. Love it. A lesson or two here the ad agency business could certainly use. Thanks.

    Steve Congdon
    http://thunderclapcg.com
    rainmaking blog

  • http://www.redheadwriting.com The Redhead

    Well, thank you, Joanna. I haven't been a hero in awhile! W00t!

  • http://www.redheadwriting.com The Redhead

    Gracias, Angela!

  • http://www.redheadwriting.com The Redhead

    I'm harmless in dark alleys, in spite of anything that might be written on bathroom walls.

  • http://www.redheadwriting.com The Redhead

    Thanks, ninja!

  • http://www.redheadwriting.com The Redhead

    Yes, what HE said about nails…

  • http://twitter.com/FischWorks David Fischlowitz

    Redhead writing style rocks!

  • http://www.violetminded.com/ Amanda F.

    I've decided to move in here. This site is so fabulous it makes my teeth hurt.

  • http://www.redheadwriting.com The Redhead

    Fresh linens in the bathroom closet ;-)

  • http://www.redheadwriting.com The Redhead

    Thank you, sir!

  • http://www.redheadwriting.com The Redhead

    HAH! Yes, Steve. The corporate sharks could benefit by not eating one another. :) Thanks for stopping by!

  • Pingback: St. Patty’s luck in ad agency new business

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