Set down your snark gun for a moment, shut your mouth and think before you speak. Just an idea.

What are you losing in translation? People don’t read minds. You have to actually tell ‘em what yer talkin’ ’bout, Willis!

How Paypal earned a raving fan and an encouragement to consider “reach.” How far is YOUR reach?

Apple picked the wrong day to piss off The Redhead. Bad customer service makes a bad apple.

Hello. My name is Erika and I’m a sucker for crappy customer service. (Hi, Erika) I really should enroll in a 12 step program to shed this addiction I have.

Face it: sometimes business sucks. Something we’ve put a ton of effort into craps the bed and we’re left with no choice but to scrap everything and…start over. Go back to square one. Ask our buddy for a “gimme.”

In every professional’s life, there comes a time where the question is begged: do I keep this client or do I let them go?

When the hell did business get so bloody jaded that it forgot that the customers are the ones writing the checks and we shouldn’t be charged to cash them? In a world where positive feedback spreads like a slow burn and negative like wildfire, I think it’s time that service-based organizations re-examined their service model.