Erika Napoletano is
Redhead Writing

The Bitch Slap: What the HELL Are You Doing?

bad business practicesSit down, please. Step away from the keyboard. If you’re still using Publisher, just stop (for all that’s holy). Take the ink jet business cards out of the manual feed on your $29 printer. If there is a stress ball anywhere in your place of business with your company logo on it, put it in the blender and film it for “Will it Blend?”

What the HELL are you doing?

You position yourself as a professional with words. You tell people what you do and that you’re gosh darn good at it, frankly. Yet you keep doing shit that makes you look like a side show act in a two-penny circus.

Business Card Magnets and Stress Balls – They’re ugly, stupid and a waste of money. Do you really think that when I need a real estate professional I’m going to wander over to the front of my fridge for some divine wisdom? No, I’m not. I’m going to call the realtor who’s a friend. Or a friend of a friend. Or who came on referral somehow. Instead of spending $500 a year on dumb ass magnets that have you staring at me every time I go to grab the spinach from the crisper, why don’t you align yourself with a local charity and make a donation commitment for the next 5 years…ask to be considered for the board. Invest your time where it will do some good and change lives while building the relationships you need to sustain and grow your business. The same goes for stress balls. My dog shreds them in 5 minutes flat and craps blue foam for a week. They are useless and generally end up causing me MORE stress. They’re not cheap, either. Quit wasting money. While my dog loves you at first, he hates you in the end (and with his hind end).

Free Business Cards from VistaPrint or Homemade Cards – G.H.E.T.T.O. That’s all I have to say. Why would I do business with anyone who won’t invest a few dollars in themselves to put forth a professional printed appearance? It’s no different than “free hosting” services that populate your site with ads (and that’s bullshit, too). If you can’t afford $21.99 for some kickass, easy-to-make business cards from a place like Moo, you probably need to go work for someone who’s going to give you business cards. And yeah, I know – who even USES business cards anymore, right? Lots of people and more than you’d think. Pull your head out of your ass and (1) pay to have them designed, and/or (2) go to a site that makes it easy for you to do it yourself. Just STOP doing it yourself and promoting someone else in the process.

Stock Logos: OMFG – Yeah, I need to address this. When designing your own business cards, stop it with the stock logos. Are you a stock company? No, you’re not. If you’re going to own a business, you need your own corporate identity. There are people who do that for a living and it doesn’t have to be expensive (for crying out loud – just ASK ME! I know FAB people!). Your brand is an investment. It says who you are, why you’re different and what people can expect from you. If it doesn’t, it sucks (and you either paid too much or didn’t know what a brand was supposed to do before you paid someone to develop one).

Are there more bullshit business practices I’ve missed? Share with me, monkeys…share. The Redhead wants to know. The bottom line is your business is worth the investment. Stop taking the low road and thinking you can do it all yourself. Go ask Richard Branson if he designed the Virgin logo. I’m bettin’ he says no. Treat yourself like a firm worthy of a professional presence and if you’re a graphic designer, great – but stop trying to be a writer and a web designer. If you’re a web designer, stop trying to be a writer. If you’re a plumber, just get my damn toilet working. Do what YOU do. Leverage others to make you look good getting it done.

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  • matthewmeeks

    I know-who wants to actually look professional these days? I've had potential clients balk at paying $4k for a website when the value of one new client or project for them could mean over $100k, but they don't think it's important to invest in a professional appearance or messaging. Heck, I've seen potential clients who spend more than that on a suit balk at spending a couple thousand on marketing.

  • http://www.alyssonfergison.com Alysson

    When I was a kid I used to go WAY above and beyond from a presentation standpoint. Whether it was a book report or a science project, mine always looked awesome. Book reports were always typed, always had presentation folders, included pretty cover sheets, pictures …the whole 9 yards. It didn't take me long to realize that teachers graded as much on appearance as they did on actual content, even when there was no presentation requirement specified in the assignment.

    In middle school I once embedded a smartass remark in a report just to see if my teacher actually read the whole thing. It said, “If you're actually reading this sentence, circle it. This is a test. Let's see if you pass. And if you do, I expect to get an 'F' on this paper for having doubted your commitment.” I was half hoping to get the paper back with a big red “F” atop the page. It didn't happen.

    That taught me an important life lesson. You can wrap shit in a pretty package and a lot of people won't bother to look close enough to realize it's shit. Why would a potential client spend more on a suit than they do on marketing? Because an expensive suit makes them appear professional. And all they care about is the appearance of professionalism. Actually BEING professional? That takes too much commitment.

    They can have the suits that make them look professional. I'd rather BE professional in my PJs. ;)

  • http://www.redheadwriting.com The Redhead

    Reminds me of a current fave Crash Test Dummies tune Afternoons & Coffee Spoons: “Some day I'll wear…pajamas in the daytime”

    Too many people forget to unwrap the package. Great point!

  • ab

    is it just me or does everyone else think that it's even more lame to have a domain name and use it for website but then give @hotmail / @aohell / @whateverelse for contact address?

  • http://www.redheadwriting.com The Redhead

    YUP. #dumb

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  • Matt Heller

    A month late and a dollar short, here's another business card “don't” from a graphic designer:

    Dark colored paper/printing that floods the back of your card and/or covering the back of your card with as much content as the front.

    Why? The person you just gave the card to cannot jot any notes down on that business card. Ever. Have you ever cleaned out a wallet flush with cards? And decide which to keep in the wallet? And would you really keep that card with the eggplant purple backside, as opposed to the clean white one?

    Had a client that insisted on a deep muddy green for both sides . . . complete muck, and the quickest discard by his clients I'd ever seen . . .

  • http://www.redheadwriting.com The Redhead

    Oh, hell yes. Thanks for the addition! Muddy green? Bleh…
    :-P

  • Matt Heller

    Yes. It was a forest green with too much yellow and not enough black in it, so it came out in a tone that was just off in every way. Not solid and dark enough to be a “strong” color, not clean and bright enough to be a “soft” color. Communicated nothing about the design ethos of the business (a one-man ad agency, of all things).

    And did I mention it was paired with creamsicle orange . . .?

  • http://www.redheadwriting.com The Redhead

    I just threw up a little bit…

    How do you say “You're fired” in Spanish?

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